Ciao Ciao Vacation | Ciao Ciao Beach Sack

Yes! We are pleased to offer FREE SHIPPING on all orders over $150 within Australia and $250 for International orders.

Yes, we ship all over the world and are pleased to offer free shipping on orders over $250 AUD.

For orders under $250 we offer shipping at a flat rate of $15 to NZ and $30 to all other countries. Please contact us before placing your order if you require express shipping as we can provide this at an additional charge.

The delivery time depends on your location and the shipping method you choose. All of our orders are shipped from our store in Sydney Australia and we aim to dispatch on the same day the order is received!

Standard shipping within Australia usually takes between 2 to 5 business days, while express shipping can take 1 to 3 business days.

International deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please note that these are estimates and actual delivery times may vary.

We accept returns and exchanges on full priced items within 7 days of the delivery date. The items must be unworn, in their original condition, and with all tags attached. To initiate a return or exchange, please contact our customer support team with your order details. Please refer to our Shipping & Returns policy page for more information.

You can reach our customer support team by emailing online@rozeandthorn.com or by calling our store during store hours 10am - 4pm Monday to Saturday on 0451 791 171. We strive to respond to all email inquiries within 24 hours.

Once an order is placed, we aim to process and ship it as quickly as possible. Therefore, we recommend contacting our customer support team immediately if you need to cancel or modify your order. While we cannot guarantee changes, we will do our best to accommodate your request.